Return & Refund Policy

1. Returns Eligibility

We accept returns for dental files, burs, and other equipment within 10 days from the date of purchase. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.

2. Return Process

To initiate a return, please contact our customer service team. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

3. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed after we receive and inspect the returned items.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label.

5. Inspection of Returned Items

Returned items will be inspected upon receipt. If the items meet the return eligibility criteria, a refund will be issued. If items are not in the original condition, we reserve the right to charge a restocking fee or refuse the return.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return of the item at our expense and send a replacement or issue a refund.

7. Non-Returnable Items

Certain items, such as opened or used dental consumables, may not be eligible for return due to health and safety reasons. Please contact us for clarification on the return eligibility of specific items.

8. Cancellation Policy

Orders may be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled. Please contact us promptly if you need to cancel an order.

9. Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team at / 6232366253.

By making a purchase on our website, you agree to the terms outlined in this Return & Refund Policy. We reserve the right to update or modify this policy at any time.