Shipping Policy

1. Processing Time

Orders for dental files, burs, and other equipment are typically processed within 1-2 business days. This processing time may vary during peak periods.

2. Shipping Methods

We offer various shipping options, including standard and expedited services. The available options will be presented during the checkout process. The shipping cost is calculated based on the selected method and destination.

3. Shipping Destinations

We currently ship to all India. If your location is not included in this list, please contact our customer service for assistance.

4. Estimated Delivery Times

Estimated delivery times are provided during the checkout process based on the selected shipping method and destination. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

6. Customs and Duties

International orders may be subject to customs fees, taxes, or duties imposed by the destination country. The recipient is responsible for any additional charges incurred. Customs policies vary by country, so please check with your local customs office for more information.

7. Shipping Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may impact delivery. We appreciate your understanding in such situations.

8. Shipping Address

It is the responsibility of the customer to provide an accurate shipping address. We are not responsible for items shipped to incorrect addresses provided by the customer.

9. Missing or Damaged Items

If you receive a package with missing or damaged items, please contact our customer service within 10 days of receiving the order. We will work to resolve the issue promptly.

10. Returns and Exchanges

Please refer to our separate Returns and Exchanges policy for information on returning items.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer service for assistance.